Xnet HSI Broadband FAQ
An 'Always on' permanent ADSL connection to the Internet means that you can surf and talk on the phone at the same time, you are always connected. With Faster Downloading Speeds you will never be waiting impatiently again!
Q. What is Broadband?
A. Broadband is a high speed Internet connection that allows you to surf the Internet, get your email and download files at up to 50 times the speed of a standard dial-up connection. Internet speeds greater than 256kbps are defined as broadband. This is approximately up to 6 times faster than a normal dial-up connection.
Q. Why Should You Get Broadband?
A. Surf the internet up to 50 times faster than a 56k dial up connection! Pay no excess charges, just one low monthly price! Permanent connection which means no more dialing up! (This applies if you use an ADSL/Jetstream router rather than modem.) Surf the Internet and receive phone calls at the same time!
Q. Will there be any outages when transferring to Xnet broadband from your existing service provider?
A. We can not guarantee there will be no outage however we will ensure the cut over period is as short and smooth as possible. We will provide you will a dial-up account during this period if necessary.
Q. Which Xnet plan suits your needs?
A. We have two fantastic plans to choose from:
Xnet River Full Line Speed* down / 128Kbps up High Speed Internet plan - For people who want the freedom of downloading programs or music without going overboard.
Xnet Flood FLS* down / FLS* up High Speed Internet - For people who want to download anything and everything including the kitchen sink!
* FLS - Full Line Speed or as fast as the physical line will allow based on ADSL1 technology. Actual speeds will vary: On plans that have an upload speed limit of 128Kbps, the download speed will be limited to a maximum of 4Mbps. This is the case for any Internet service provider offering these types of plans. Other external factors such as exchange/cabinet congestion, the distance and size of the servers you're accessing, and the physical quality of the copper cable running to your house can also play a part in the individual speeds you'll receive. To upgrade to ADSL2+ (where available) please visit our Xnet Fusion pages.
Q. What data traffic is accountable?
A. Xnet Stream, River & Flood plans measure all National & International usage. Local traffic is not measured. This means that your Email, Xnet VFX (Voice over Broadband) & Xnet hosted content and game servers (such as Recoil & Gameplanet) do not count against your overall usage.
* FLS - Full Line Speed or as fast as the physical line will allow based on ADSL1 technology.... see answer above.
Q. What happens if I wish to purchase more data after being restricted to 64k/64k?
A. You can purchase more data via the 'Your Account' section on the website. Please note data accrued at 64k/64k prior to purchasing is counted towards your total data used.
Q. If i change from Pay Per Meg to Torrent accounting (or vice-versa) when does the change happen?
A. The changes will take effect from the 1st of the next billing month.
Q. Will I see Jetstream charges on my current providers phone bill?
A. No, the service will be charged on your WorldxChange Communications account.
Q. Do I have to contact my current provider to cancel my existing Broadband service?
A. Please do not contact your current provider prior to Xnet HSI installation as this may result in unnecessary delays. Once you are up and running on our service, then please contact them to arrange for your billing to stop.
Q. How can I tell if Xnet Broadband is available in my area?
A. You will need to check your phone number using our line check tool.
Please Note: Xnet HSI is NOT available to TelstraClear cable customers.
Q. How long will it take to get Xnet broadband?
A. It will take approximately 5 working days for installation of Xnet broadband.
Q. Do I need to buy an ADSL modem?
A. Yes, you need a tele permitted ADSL modem/router. Please ensure you follow the instructions provided with your hardware when setting it up.
Q. Are there any ports blocked on the Xnet Network?
A. Yes port 25 is blocked (inbound & outbound) by default and is
regarded as the Best International Practise in the fight against spam.
To remove this block you need to apply for a static IP at
www.xnet.co.nz/staticip after becoming a customer.
Q. Are there any installation or up front costs when i sign up?
A. When joining from another provider a churn fee of $25 is applicable. These charges have previouly been waived by our wholesale provider, and are now being passed on to new customers.
Connection and Wiring costs $149 on top of a provisioning fee, and is where a technician will visit your house. A Connection and Wiring Cost is normally required where you have 4 or more phone jacks in use or a monitored alarm.
Please read our Xnet Acceptable Use Policy.
